Shipping & Returns
Shipping & Returns
We want getting CircadianSync to be as seamless as the system itself. Here's everything you need to know about how we ship, what to do if something goes wrong, and our 30-day money-back guarantee.
Shipping
Processing Time
Orders are processed within 1–2 business days of being placed. You'll receive a confirmation email immediately after checkout, followed by a shipping notification with tracking once your order dispatches.
Domestic Shipping (United States)
Free Standard Shipping — All System Pack orders ship free via USPS Ground Advantage or UPS Ground. Estimated delivery: 3–6 business days.
Expedited Shipping — Available at checkout via UPS 2-Day or UPS Next Day Air. Rates calculated at checkout based on destination.
Individual Products — Flat-rate standard shipping applies to orders of individual products (Morning Rise AM, Afternoon Focus Midday, or Evening Recovery PM). Free shipping unlocked on orders over $75.
Subscription Orders
Subscription orders follow the same shipping policy as one-time purchases. Your subscription renewal ships automatically on your chosen frequency (every 30, 45, or 60 days) and you'll receive a notification email 3 days before each renewal charges and ships.
International Shipping
We are currently shipping within the United States only. International shipping is on our roadmap and will be announced via email when available. Join our waitlist to be notified first.
Returns & Refunds
30-Day Money-Back Guarantee
We stand behind every CircadianSync formula. If you're not satisfied for any reason within 30 days of your purchase date, contact us at support@circadiansync.com and we'll issue a full refund to your original payment method — no return shipment required.
The 30-day window begins on the date your order is delivered, not the date it was placed.
Eligibility
The money-back guarantee applies to:
- All one-time purchase orders within 30 days of delivery
- The first order of each product for subscription customers
- Opened or partially used products — you don't need to send anything back
The guarantee does not apply to:
- Subscription renewal orders after the first shipment of each product
- Orders placed more than 30 days prior
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, email us at support@circadiansync.com with your order number and a photo. We'll ship a replacement at no cost within 1–2 business days — no return needed.
Subscription Cancellations
You can cancel your subscription at any time through your account dashboard. Cancellations must be made at least 24 hours before your next scheduled renewal to avoid being charged for that order. Cancelled subscriptions stop all future renewals immediately — there are no cancellation fees.
Contact Us
Questions about your order? Reach us at support@circadiansync.com. We respond to all inquiries within 1 business day, Monday through Friday.